Contact information
Contact Information
If you have any questions about your order, shipping, returns, refunds, exchanges, or product support, please feel free to contact us.
Customer Support Email
What to Include in Your Email
To help us assist you faster, please include the following information when contacting us:
Your order number.
The email address used for your purchase.
A clear description of your question or issue.
Photos or videos if your product is damaged, defective, missing parts, or not working properly.
Response Time
Our customer support team will review your message and respond as soon as possible.
We usually reply within 1–2 business days. Response times may be longer during weekends, public holidays, or high-volume periods.
Order Support
For questions about your order status, shipping updates, tracking information, address changes, returns, refunds, or exchanges, please contact us at:
Product Support
If you need help with product setup, product use, troubleshooting, cleaning, maintenance, or replacement parts, please contact us and provide your order information and a description of the issue.
We will do our best to provide a suitable solution based on your situation.
Important Note
Please make sure the information you provide is accurate and complete so that we can assist you efficiently.
For all customer service inquiries, please contact: