Terms of service
Terms of Service
Overview
This website is operated by PetPvot. Throughout the site, the terms “we,” “us,” and “our” refer to PetPvot. By visiting our website and/or purchasing products from us, you agree to be bound by the following Terms of Service.
Please read these Terms carefully before using our website. By accessing or using any part of the site, you agree to these Terms of Service. If you do not agree to all the terms and conditions stated here, you should not access the website or use our services.
Online Store Terms
By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have given us permission to allow your minor dependents to use this site under your supervision.
You may not use our products or services for any illegal or unauthorized purpose. You may also not violate any applicable laws, rules, or regulations while using our website.
Product Information
We make reasonable efforts to display our products, descriptions, images, prices, specifications, and availability as accurately as possible. However, we do not guarantee that all product descriptions, images, colors, dimensions, or other content on the website are completely accurate, current, or error-free.
Product colors and appearances may vary slightly depending on your screen settings, lighting, and device display.
We reserve the right to modify, update, discontinue, or limit the sale of any product at any time without prior notice.
Orders and Payments
When you place an order on our website, you agree to provide accurate, complete, and current purchase and account information.
We reserve the right to refuse, cancel, or limit any order at our discretion. This may include orders that appear to be fraudulent, placed by resellers, contain incorrect pricing, or violate these Terms of Service.
All prices are listed in the currency shown at checkout. Prices, discounts, and promotions may change at any time without notice.
Payment must be completed before an order is processed. By submitting payment information, you confirm that you are authorized to use the selected payment method.
Shipping and Delivery
Shipping times are estimates only and may vary depending on destination, carrier delays, customs processing, weather conditions, or other factors beyond our control.
Once an order has been shipped, we are not responsible for delays caused by shipping carriers or incorrect delivery information provided by the customer.
Customers are responsible for ensuring that their shipping address is complete and accurate before placing an order.
Returns and Refunds
Returns and refunds are handled according to our Return & Refund Policy.
Please review our Return & Refund Policy carefully before making a purchase. To request a return, refund, exchange, or product support, please contact us at:
Product Use and Safety
Our products are intended for normal household pet care use. Customers are responsible for using the product according to the instructions, safety guidance, and intended purpose.
For automatic cat litter boxes and other pet-related products, please supervise your pet during the initial use period and make sure the product is suitable for your pet’s size, age, health condition, and behavior.
We are not responsible for damage, injury, loss, or malfunction caused by misuse, improper installation, improper cleaning, unauthorized modification, failure to follow instructions, or use outside the intended purpose.
Pet Adaptation
Each pet may react differently to a new product. We do not guarantee that every cat or pet will immediately adapt to or accept the product.
If your pet does not adapt to the product, your return request will be handled according to our Return & Refund Policy.
Accuracy of Billing and Account Information
You agree to provide current, complete, and accurate purchase and account information for all purchases made through our website.
You agree to promptly update your account information, including your email address, shipping address, billing address, and payment details, so that we can complete your transactions and contact you when needed.
Third-Party Services and Links
Our website may include links to third-party websites, payment processors, shipping providers, apps, or services that are not owned or controlled by us.
We are not responsible for the content, policies, accuracy, security, or practices of any third-party websites or services. Your use of third-party services is subject to their own terms and policies.
User Comments and Feedback
If you send us comments, reviews, suggestions, photos, videos, ideas, or other feedback, you agree that we may use, edit, publish, or display such content for customer service, product improvement, marketing, or business purposes, unless prohibited by applicable law.
You agree that your submissions will not violate the rights of any third party, including copyright, trademark, privacy, or personal rights.
Prohibited Uses
You are prohibited from using the website or its content:
For any unlawful purpose.
To violate any applicable laws or regulations.
To infringe upon our intellectual property rights or the rights of others.
To submit false, misleading, or fraudulent information.
To upload or transmit viruses, malware, or harmful code.
To interfere with the security or functionality of the website.
To collect or track the personal information of others.
To engage in abusive, threatening, defamatory, obscene, or discriminatory behavior.
We reserve the right to terminate your access to the website if you violate any prohibited use.
Intellectual Property
All content on this website, including text, images, product photos, graphics, logos, icons, videos, designs, and other materials, is owned by or licensed to PetPvot and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, display, sell, or exploit any part of the website or its content without our prior written permission.
Errors, Inaccuracies, and Omissions
Occasionally, there may be information on our website that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, transit times, or availability.
We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order.
Disclaimer of Warranties
Our website and services are provided on an “as is” and “as available” basis.
We do not guarantee that the website will be uninterrupted, secure, error-free, or free from viruses or other harmful components.
Except as expressly stated in our product descriptions or applicable policies, we make no warranties or representations regarding the use, performance, reliability, or results of our products or services.
Limitation of Liability
To the maximum extent permitted by applicable law, PetPvot shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of our website, products, or services.
This includes, but is not limited to, damages related to lost profits, lost data, product misuse, service interruptions, shipping delays, pet adaptation issues, or third-party service failures.
Our total liability for any claim related to a product purchase shall not exceed the amount paid by you for that product.
Indemnification
You agree to indemnify and hold harmless PetPvot, its owners, employees, partners, suppliers, and service providers from any claim, demand, loss, liability, or expense arising out of your breach of these Terms of Service, misuse of our products, violation of any law, or infringement of the rights of a third party.
Termination
These Terms of Service remain effective unless terminated by either you or us.
We may terminate or suspend your access to our website or services at any time if we believe you have violated these Terms of Service or engaged in unlawful, harmful, or abusive behavior.
Changes to These Terms
We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates on this page.
Your continued use of the website after any changes are posted means that you accept those changes.
Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws applicable to the jurisdiction in which our business is registered, without regard to conflict of law principles.
Contact Information
If you have any questions about these Terms of Service, your order, product support, returns, refunds, or exchanges, please contact us at: