Refund policy
Return & Refund Policy
We want you and your cat to feel confident and comfortable with our products. If you are not fully satisfied with your purchase, we are here to help.
30-Day Free Trial
We offer a 30-day free trial from the date your order is delivered.
During this period, you may try the automatic cat litter box in your home. If you are not satisfied with the product for any reason, you may request a return within 30 days of delivery.
For returns due to personal reasons, customers are responsible for the return shipping cost.
Return Eligibility
To be eligible for a return, please make sure that:
The return request is submitted within 30 days of delivery.
The product is returned with all main components, accessories, manuals, and original packaging if available.
The product is not damaged due to misuse, improper handling, negligence, or unauthorized modification.
The product is cleaned thoroughly before being returned.
Because this is a pet hygiene product, we kindly ask customers to clean the litter box carefully before shipping it back. Returns that are unsanitary, incomplete, severely damaged, or sent without approval may not be accepted.
Returns Due to Product Quality Issues
If your product has a confirmed quality issue, defect, or arrives damaged, please contact us as soon as possible at support@petpvot.com.
For approved returns caused by confirmed product quality problems, we will cover the return shipping cost.
To help us review your case, we may ask you to provide photos, videos, your order number, the email address used for purchase, and a clear description of the issue. Our support team will review the information and provide the most suitable solution.
Returns Due to Personal Reasons
You may request a return within the 30-day trial period for personal reasons, including but not limited to:
Your cat does not adapt to the product.
You changed your mind.
The product does not fit your home space.
You no longer need the product.
In this case, the customer is responsible for the return shipping cost. Original shipping fees and other service fees are non-refundable unless the return is caused by a confirmed product quality issue.
How to Start a Return
To request a return, please contact our customer support team at:
Please include the following information in your email:
Your order number.
The email address used for the purchase.
The reason for return.
Photos or videos if the product has a quality issue, damage, or missing parts.
Our support team will review your request and provide return instructions.
Please do not send the product back without contacting us first. Returns sent without prior approval may not be accepted.
Refunds
Once we receive and inspect the returned product, we will notify you of the refund status.
If the return is approved, your refund will be processed to your original payment method.
Please note that it may take several business days for the refund to appear in your account, depending on your bank, credit card company, or payment provider.
Non-Refundable Costs
Unless the return is caused by a confirmed product quality issue, the following costs are non-refundable:
Original shipping fees.
Return shipping fees.
Extra service fees, if applicable.
Any loss in value caused by misuse, damage, missing parts, or unsanitary condition.
Damaged, Defective, or Missing Items
If your product arrives damaged, defective, or with missing parts, please contact us at support@petpvot.com within a reasonable time after delivery.
We will help arrange a suitable solution, which may include replacement parts, product replacement, repair support, or return service, depending on the situation.
Exchanges
If you need an exchange due to a product defect or shipping damage, please contact us at support@petpvot.com.
Our team will review the issue and provide the appropriate solution based on the condition of the product and the details of your order.
Important Notes
We reserve the right to refuse returns that do not meet the conditions of this policy, including products that are severely damaged, incomplete, unsanitary, modified, or returned without prior approval.
For any questions about returns, refunds, exchanges, or product support, please contact us at: