Shipping policy
Shipping Policy
At PetPvot, we aim to process and deliver your order as quickly and reliably as possible. Please review our shipping policy before placing your order.
Shipping Area
We currently ship orders within the United States.
Orders are fulfilled from our local warehouse in the United States.
Order Processing Time
After your order is placed, we will process it as soon as possible.
Most orders are processed within 1–2 business days after payment is confirmed.
Orders are not usually processed or shipped on weekends or public holidays.
Estimated Delivery Time
Once your order has been shipped, the estimated delivery time is usually 3–5 business days.
Please note that delivery times are estimates only. Actual delivery time may vary depending on the shipping carrier, destination, weather conditions, holidays, or other factors beyond our control.
Shipping Fees
Shipping fees, if applicable, will be displayed at checkout before you complete your purchase.
From time to time, we may offer free shipping promotions. Any available shipping discount or promotion will be shown during checkout.
Shipping Confirmation and Tracking
Once your order has been shipped, you may receive a shipping confirmation email with tracking information.
Please allow some time for the tracking information to update after the carrier receives the package.
Incorrect Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
We are not responsible for failed delivery, delays, or lost packages caused by incorrect or incomplete shipping information provided by the customer.
If you notice that your shipping address is incorrect, please contact us as soon as possible at support@petpvot.com. We will do our best to help, but we cannot guarantee changes after the order has been processed or shipped.
Delivery Delays
While most orders are delivered within the estimated delivery window, delays may occasionally occur due to carrier issues, weather, holidays, high shipping volume, or other unexpected circumstances.
If your order is significantly delayed, please contact us at support@petpvot.com, and we will help check the status of your shipment.
Lost, Damaged, or Missing Packages
If your package is lost, arrives damaged, or is missing items, please contact us at support@petpvot.com within a reasonable time after delivery.
Please include your order number, the email address used for the purchase, and photos or videos if the package or product arrived damaged.
Our support team will review the issue and provide a suitable solution, which may include replacement parts, product replacement, or further assistance depending on the situation.
Order Changes or Cancellation
If you need to change or cancel your order, please contact us as soon as possible at support@petpvot.com.
Once an order has been processed or shipped, we may not be able to change or cancel it.
Contact Us
If you have any questions about shipping, delivery, tracking, or your order, please contact us at: